Privacy Policy

Last updated: 14 June 2026

1. Who we are

Ailsa Ishbel Floristry ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

2. Information we collect

We may collect: your name, email address, phone number, delivery and billing addresses, order details, payment information (processed securely by our payment provider), and any messages or special instructions you provide.

3. How we use your information

We use your information to process and deliver orders, communicate with you about your order, send marketing emails (only if you've opted in), respond to enquiries, and improve our products and services.

4. Sharing your information

We do not sell your personal information. We may share it with payment processors, and email/marketing platforms strictly to fulfil our services to you.

5. Data storage and security

We store your information securely and only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, and to withdraw consent to marketing at any time.

7. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings.

8. Contact us

For questions about this policy or your data, contact us at [email address].

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page.